Job Details

Clerical Support Specialist

Pay rate $16.00/hr. This position is fully remote. Available shifts: open - 8:00am - 5:00pm, mid - 9:30am - 6:30pm, close - 11:00am - 8:00pm.

Summary: Responsible for performing a variety of moderately complex clerical duties in support of the plant operations at plant level including the production, warehousing and distribution functions.

Education/Experience: High School Diploma or GED, 2-4 years experience in an office environment.

Skills and Competencies: General knowledge of product line, ability to prepare and maintain moderately complex records and reports, knowledge of Windows and Outlook, ability to calculate fractions and percentages, able to operate a keyboard, good communication skills, interpersonal, verbal, written, good customer service skills, attention to detail and ability to multi-task, ability to work independently.

Major Job Duties and Responsibilities: Assists in the efficient running of the office by performing various clerical duties including processing of incoming mail, filing, answering phones and greeting and assisting visitors. Enters and confirms customer orders. Performs Accounts Payable functions. Maintains routine records and reports such as inventory records. Reviews and proofs calculations, compiles information and generates reports as requested. Serves as a backup for the Dispatcher and Office Manager for critical functions such as dispatching and payroll.

In this role you will: Primary take customer calls and provide accurate, satisfactory answers to their queries and concerns. On occasion, may assist consumers via chat and email, ensuring a prompt and professional experience. Provide expert advice on lawn and garden products, maintenance, and care solutions. Troubleshoot product issues and provide step-by-step guidance for customers. Resolve customer complaints efficiently, escalating complex issues as needed. Process orders, returns, and warranty claims accurately and efficiently. Use Salesforce to document customer interactions, track resolutions, and identify trends for service improvements. Meet or exceed performance metrics, including response times and customer satisfaction scores. Collaborate with other departments to ensure seamless customer experience. Stay updated on company policies, promotions, and product offerings. Follow company guidelines and compliance regulations while handling customer data.

Ideal Candidates Will Have: Experience: 1+ years in customer service, preferably in a call center environment. Technical Skills: Proven ability to comfortably navigate multiple systems simultaneously while also interacting with consumers. Familiarity with Salesforce (or similar CRM system) preferred. Communication: Strong verbal and written communication skills. Problem-Solving: Ability to troubleshoot issues and provide effective solutions. Customer Focus: Passion for delivering excellent customer experiences. Organization: Strong attention to detail and organizational skills. Flexibility: Willingness to work flexible schedules, including evenings, weekends, and holidays. Some other nice to haves: Personal or professional knowledge of or interest in lawns and gardens. Proven success in a work-from-home environment. Knowledge of Google Suite applications a plus.