Job Details

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Company Values

• Customer:We focus on our customers success
• Innovation: We create better solutions
• Collaboration: We create success together
• Inclusion: We always interact with others respectfully
• Candor: We are open and honest with one another
• Integrity: We do the right things and do things right

Job Summary

The primary purpose of this position is to lead the commercialization and growth of Integer's implantable medical textiles & fabrics, electrospun and expanded ptfe coverings, elastomeric coatings and complex braid implantable technology, by providing technical support to Account Executives at key stages of the sales process, serving as a customer interface for secured customer projects in the development or pre-launch phase, and developing a deep understanding of customers' needs for these capabilities and working with Engineering and Operations to further evolve the capabilities to meet these needs.

Accountabilities & Responsibilities

• Supports Account Executive to grow revenue and share within territory and accounts, specific to the key capabilities.
• Focuses on providing exceptional customer service and identification of ways to leverage all capabilities to solve customer problems.
• Serves as the primary customer interface for customer development programs from initiation through execution and facilitates relationship between the customer, R&D, and MFG site location, including coordinating project meetings, customer visits, and activities.
• Serves as a technical expert by helping to facilitate technical concurrence and uses technical knowledge to identify opportunities to leverage all capabilities in order to increase the value proposition.
• Regularly attends product development meetings and responds to all business inquiries such as scope changes, additional RFQs, and relationship management, throughout the product development cycle.
• Works with Project Manager to manage and communicate pipeline milestones to maintain visibility of program deliverables both internally and externally.
• Coordinates inputs from sales and marketing to support project deliverables.
• Serves as a technical expert and supports sales by attending new product opportunity discussions and capabilities presentations.
• Supports marketing by identifying technical capabilities that support development of product roadmaps, marketing business plans, and market analysis for strategic initiatives.
• Regularly attends trade shows, conferences, and industry meetings to increase technical presence, and further establish relationships.
• Enhances technical knowledge and applications engineering skills through technical field contacts, professional organizations, scientific/engineering publications, and Integer technical resources.
• Supports Account Manager in resolution of contract, forecast, demand, quality or other customer issues as required.
• Adheres to Integers Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Performs other functions as required.

Education & Experience

• Minimum Education: Bachelors degree in business or a related field, engineering strongly preferred.
• Minimum Experience: At least 5 years of experience interfacing with customers and providing technical support.
• Experience working with implantable medical textiles & fabrics, elastomeric coatings, electrospun & expanded PTFE, complex advanced braided implants an advantage.

Knowledge & Skills

Special Skills:

• Self-directed, ability to work without day-to-day supervision, high sense of personal accountability and deadline/results oriented.
• Good basic selling skills, persuasive skills and business acumen.
• Comfortable with conflict and ambiguity.
• Excellent personal time management.
• Strong process management orientation and project management skills.
• Strong analytical and problem-solving skills.
• Excellent computer skills.
• Outstanding communication skills.

Specialized Knowledge: Knowledge in account development, territory development, prospecting, sales call, sales strategy, pipeline management.

Other: Requirement of 15-20% US domestic and international travel.

U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.