Job Details

Overview

Employer Industry: Online Education and Consulting

Why consider this job opportunity

• Competitive compensation based on performance and experience
• Flexibility to work remotely from anywhere in the world
• Collaborative and supportive team environment that values every voice
• Autonomy to design a work schedule that fits your lifestyle
• Ongoing opportunities for professional growth and impactful work

What to Expect (Job Responsibilities)

• Serve as the primary point of contact for clients, guiding them with clarity and empathy throughout their journey
• Lead the onboarding process for new clients, ensuring they feel welcomed and supported
• Monitor client progress and engagement, identifying moments for support or encouragement
• Manage support inquiries across email and messaging platforms with professionalism and warmth
• Collaborate with coaching and operations teams to enhance client experience and program delivery

What is Required (Qualifications)

• Bachelor's degree in Marketing, Business Administration, or related field
• 5+ years of experience as a Customer Service Manager, Customer Relationship Manager, or in a marketing role
• Exceptional communication skills and high emotional intelligence
• Proficiency in computer applications and Microsoft Office
• Strong time management and organizational skills, thriving in a remote work environment

How to Stand Out (Preferred Qualifications)

• Strong understanding of the North American market

#OnlineEducation #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveEnvironment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.