Job Details

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients' recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Lab Services Field Supervisor (LFS) is responsible for all aspects of the company's field-based specimen collection operation including staffing, training, compliance, and productivity, including the supervision of subordinate Lab Services staff covering a specific region. Ensures all Lab Services staff provide prompt, courteous, and reliable service to clients, patients, and colleagues.

• Recruit, hire, manage, and develop field-based Lab Services staff to meet the needs of the company, customers, and patients in accordance with defined standards and practices.
• Manage daily operational hours (scheduled vs. actual) of Lab Service staff and coach or issue corrective action for any identified timekeeping or attendance concerns.
• Ensure there is adequate Lab Services staff coverage to support the needs of the customer for scheduled and unscheduled absences.
• Conduct ongoing employee performance and behavior assessments and deliver appropriate training, retraining, coaching, check-ins, preventive and corrective actions, and terminations.
• Partner with recruiting team to interview and onboard suitable candidates in a timely and efficient manner to provide LSA support to the customer as needed.
• Ensure adherence to all compliance guidelines, company policy and procedures managing corrective action as needed, in partnership with Leadership, HR and the contingent workforce payrolling company.
• Create and organize Lab Services workflows to comply with all compliance guidelines and company policies, ensuring employees understand their duties and permitted scope of work.
• Maintain all compliance documentation and conduct quarterly audits to ensure consistency and adherence to compliance regulations.
• Work closely with Sales team to identify and address customer issues promptly and effectively.
• Identify opportunities to improve Lab Services staff retention, reduce turnover and improve morale of team.
• Provide coverage for specimen collection, as needed in practices when workers are absent.
• Provide excellent customer service while acting as a representative of Millennium Health and serve as an intermediary between the practice /customer and the laboratory, while maintaining a safe and professional environment for patients and customers.

Requirements

• Associate's degree in related field highly preferred, or equivalent work experience

• 2 or more years' experience supervising a team of 15+
• Remote supervisor experience is preferred
• 2+ years' experience working in an operations or customer service role with an emphasis on compliance, and process improvement is preferred2+ years' experience with all aspects of employee performance management

• 1+ years' experience partnering with sales team or individual experience in a sales role strongly preferred
• Demonstrated ability to build and retain a high performing team
• Proficient in MS Office (Word/Excel/Outlook/Teams)
• Self-starter who works effectively independently and with others
• Ability to work under pressure and in a fast-paced environment
• Required to maintain a home office
• Flexible to travel 50% or more

Benefits

• Medical, Dental, Vision, Disability Insurance
• 401 (k) with Company Match
• Paid Time off and Holidays
• Tuition Assistance
• Behavioral and Health Care Resources
• Mileage reimbursement & monthly car stipend

Potential Hiring Range:

• Salary Range: $60k-$75k/ year
• Salary offered is dependent on qualifications, experience, and geographical location.