Job Details

Overview

Employer Industry: Insurance Services

Benefits

• Estimated salary up to $95,000, plus annual bonus opportunity
• 401(k) plan with a 2% company contribution and a 6% company match
• Work-life balance with vacation, personal time, and paid holidays
• Opportunity for career advancement and professional development
• Supportive and collaborative work environment focused on customer satisfaction
• Ability to work remotely with reliable high-speed internet access

Responsibilities

• Supervise and support a team of individual health claims specialists handling Long-Term Care, Critical Illness, and Accidental Death claims
• Monitor and evaluate daily workflows to ensure service levels, regulatory compliance, and quality standards are consistently met
• Provide coaching, training, and performance feedback to help team members grow and succeed
• Assist in the implementation of process improvements and best practices to enhance efficiency
• Act as a point of contact for escalated claim issues, ensuring timely resolution and a positive customer experience

Qualifications

• In-depth experience with Long-Term Care, Critical Illness, and Accidental Death products
• Strong understanding of insurance operations, claims regulations, and documentation standards
• Prior leadership or supervisory experience in a claims, customer service, or operational setting
• Excellent interpersonal and communication skills, with a focus on coaching and team development
• Bachelors degree or equivalent combination of education and experience

Preferred Qualifications

• Demonstrated ability to manage competing priorities and drive efficiency
• Commitment to diversity, inclusion, and a growth mindset
• A proactive approach to ownership and support within the team