Job Details

Job Overview

Customer Success Manager - Financial Services (Remote) Full-time, Regular status. Pay range: $115,000 - $185,000. Role Type: Home. Schedule: Full Time. Shift: Day Shift. Flexible Time Off: 15 Days. Department: Sales & Business Development.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our data, analytics and software. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. Were doing so through a clearer view across the digital customer buying journey and with acquisitions of leading AdTech and MarTech providers, with the most recent being Audigent.

The Customer Success Manager, Financial Services vertical will contribute to EMS's commercial team by managing client relationships with banks, credit unions, and other financial institutions to guide successful partnerships driving revenue.

Responsibilities

• Manage end-to-end customer relationships across a portfolio of customers using Experian's Consumer Sync and Consumer View products
• Work with and support your assigned Account Director on a set of named strategic accounts to drive continued growth and success
• Responsibilities include client management, education, contract negotiation, and daily support
• Key metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfaction
• Work with counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the business
• Communication with clients is frequent includes weekly status calls with occasional travel to client locations
• Gather industry information within assigned portfolio, including subscribing to industry newsletters and trade magazines
• Develop relationships across all client/prospect base and internal departments
• Cast wide and deep net at existing clients know how to navigate organizations, ask for introductions and promote EMS across many use cases
• Report to the Sales Director

Qualifications

• Bachelor's Degree or equivalent experience
• 5+ years sales/marketing experience; minimum 3 years' experience as a Partner Manager, Customer Success Manager, or Account Manager
• Experience managing a portfolio of revenue between $5 - $15M+ annually
• Experience managing financial services clients such as Credit Unions, Central Banks, Regional Banks, Housing and Mortgage companies, Wealth Management Firms, and Fintech
• Experience organizing and prioritizing tasks and managing a large project portfolio with varying levels of detail
• Ability to analyze data and present industry-specific insights to clients
• Genuine curiosity and experience with ad tech and marketing; drive to grow career in this industry
• Ability to travel approximately 25% of the time

Benefits

• Great compensation package and incentive plan
• Paid time off
• 401K with a 4% company match with immediate vesting
• Comprehensive health, dental, and vision plans
• 12 paid company holidays, 5 sick days, and 2 paid volunteer days

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. Experian's people-first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Job Location

Remote