Job Details

Overview

Job Title: HVAC Service Manager

Job Category: Business Operations

Location: Remote (with 15-25% domestic travel; occasional international travel)

Salary Range: $90K-$110K

Position Type: Full-Time

Job Summary

We are seeking an experienced HVAC Service Manager to oversee all aspects of commercial cooling service operations. This role is remote-first, with regular domestic travel, and offers the opportunity to lead a growing service organization, manage technical staff and subcontractors, and drive customer satisfaction and operational efficiency. The Service Manager will report to the Director of Service Operations and play a key role in shaping the service strategy and growth of the organization.

Key Responsibilities

• Serve as a technical resource for service technicians, providing guidance on troubleshooting, diagnostics, installation, and repair techniques. Stay current with advancements in commercial cooling technology.
• Lead and manage service teams and subcontractors, providing training, guidance, and performance oversight.
• Oversee emergency response operations to ensure service calls are addressed promptly, including 24/7 coverage.
• Manage customer relationships, resolve escalations, and track customer satisfaction.
• Assist in defining service team goals, performance targets, and business objectives.
• Oversee daily service operations including preventative maintenance, repair, installation, and technical support.
• Drive profitable growth through timely, quality service delivery and cost-effective operations.
• Organize and facilitate monthly service operation reviews, identifying areas for improvement.
• Support service leadership in negotiating service contracts and managing third-party service providers.
• Represent the organization at trade shows, seminars, and educational events.

Required Qualifications

• Proven experience in HVAC/R systems and commercial or industrial cooling operations.
• HVAC/R license required.
• Experience managing and developing subcontractors.
• Strong negotiation and problem-solving skills.
• Minimum 5 years in a leadership role overseeing both technical and business operations.
• Excellent communication, business presentation, and public speaking skills.
• College degree in engineering, business, or related field preferred.
• Proficiency with MS Office applications and ability to prepare reports, presentations, and client documentation.

Benefits

• 401(k) with company match
• Health insurance
• PTO and sick leave
• Year-end bonus (based on individual and company performance)

Travel Requirements

• 15-25% domestic travel; occasional international travel

Equal Opportunity Employer Statement

We are an equal opportunity employer and do not discriminate against qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, or veteran status.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Facilities Services