Job Details

We are looking for a friendly, professional, and organized Front Desk Associate to be the first point of contact for our guests. This role is responsible for managing check-ins and check-outs, handling guest requests, and ensuring a smooth and welcoming guest experience throughout their stay.

Key Responsibilities:
Greet guests warmly and professionally upon arrival and departure

Check guests in and out efficiently using hotel systems

Handle guest reservations, cancellations, and modifications accurately

Respond to guest inquiries in person, over the phone, and via email

Assist with billing, payments, and resolving any account issues

Coordinate with housekeeping and maintenance to fulfill guest needs

Monitor lobby and ensure cleanliness and a welcoming atmosphere

Log and resolve guest complaints or escalate to management as needed

Follow all safety, security, and hotel policies and procedures

Marathon is an equal opportunity employer.