Job Details

Description

Are you a hospitality enthusiast with a passion for providing exceptional customer service? Best Western Plus Grant Creek Inn in Missoula, MT, is looking for a Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in experience. Your friendly demeanor and attention to detail will create a positive impression that sets the tone for a memorable stay.

Join us in delivering outstanding service and creating a welcoming atmosphere for travelers visiting beautiful Missoula! You can also gain an extra $1 per hour every shift if you arrive on time and work your entire scheduled shift! The schedule will be discussed during the interview. Apply today and be a key player in our guests' experience!

Responsibilities

•Registering Guests.
•Assigning rooms.
•Taking payments.
•Accommodating special requests.
•Ensuring the Guests have a pleasant stay and smooth check-in/check-out.

Tasks:
•Maintains an inventory of vacancies, reservations, and room assignments.
•Possesses a solid knowledge of the property management system.
•Make same-day and future guest reservations. Understand and follow cancellation procedures.
•Answer multi-line telephone with approved greetings and direct appropriately.
•Familiarity with room types, hotel information, and possessing sales skills to sell accordingly.
•Resolves guests' complaints in a prompt and courteous manner.
•Ensures customer privacy is protected.
•Document incidents and relevant shift information with details and appropriately.
•Maintains a high level of professional appearance and demeanor.
•Performs other duties as assigned.

Qualifications

•Experience in Customer Service or the Hospitality Industry.
•Availability to work nights and weekends.
•Basic computer skills/computer proficiency.
•Strong Interpersonal Communication skills.
•Strong Customer Service/Hospitality skills.