Job Details

Front Desk Agent

Job Category: Front Office Operations

Supervisor: Forest Whitener

Requisition Number: FRONT001630

Posted: June 19, 2025

Full-Time

On-site

Residence Inn Missoula

125 N Pattee St

Missoula, MT 59802, USA

Description

As a Front Desk Agent at the Residence Inn you will:

Make a First Impression the person in this role must have a genuine passion to deliver a great hospitality experience whether in person or by phone. You must want to wow the guest with your welcoming personality.

Make a Lasting Impression while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!

Enjoy Problem Solving many guests need help with miscellaneous things their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.

Be Accountable you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.

Be a Safety & Security Agent follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.

Perks & Benefits:

• Medical, Dental, and Vision after a short waiting period
• Generous paid time-off
• 401K
• Employee referral
• Gym membership
• Travel perks

Pay:

• $17/hr

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.