Job Details

[Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Medical, dental & vision / 401k matching - As a Player Support Advocate you will: Provide exceptional customer service to players through various communication channels such as email, live chat, and social media; Identify and troubleshooting technical issues reported by players and escalating them to the appropriate teams for resolution. Monitor and respond to player reviews and feedback, addressing any concerns or complaints in a timely and professional manner; Collaborate with other departments to improve player experience and suggest new features to enhance gameplay; Keep updated on game rules and policies to ensure fair play and handle any disputes or violations accordingly; Maintain accurate documentation of all player interactions and provide regular reports to management on player satisfaction and trends...Hiring Immediately >>