Job Details

[Customer Service / Remote] - Anywhere in U.S. / Up to $19 per hour / Health benefits / Retirement package / PTO - As a Customer Support Specialist at Kaplan, you will: Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner; Communicate effectively with customers via phone, email, and chat to address any questions or concerns they may have; Maintain accurate records of customer interactions and follow up as needed; Troubleshoot technical issues and escalate to the appropriate team when necessary; Collaborate with cross-functional teams to resolve complex customer issues and provide solutions; Stay updated on company policies, products, and services to accurately assist customers...Hiring Immediately >>